
McDonald’s Corporation announced that it has made a $300 million deal with Dynamic Yield. The union of the two companies sparks a change in how we may expect customers service in the fast food industry . As technology is constantly expanding, the company has set out to follow the wave with digitizing their stores. Customers have already been seeing establishments switching to digital menu boards with changing visual promotions. Now we may begin to see customers ordering their Big Macs without any human interactions. With their new deal, McDonald’s will start to introduce self-ordering kiosk in all locations. The introduction to this product will decrease the time customers spend in the Drive-Thru and increase the establishments’ profits. The technology will suggest add-ons to meals based on what other customers bought with the same item. Many may be concerned that this will put many of their employees out of a job. The company has shut down the rumors that they would let off employees because of the introduction of the kiosks. Could this be a new technology wave that will soon be in more food establishment?

